Thanks for visiting the Prints by Post pages of Front Room Art.
To Contact us, please email email@example.com
Please read these Terms carefully, because your use of the Site constitutes your agreement to follow and be bound by these Terms. If you do not agree to these Terms, you should not access or use the Site. Please note that by ordering our Products, in our case Prints, you agree to be bound by these Terms and the other documents expressly referred to in them.
1 The images of the Prints on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours will accurately reflect the colour of the Prints.
3. This clause shall only apply if you are a consumer on our Site.
If you are a consumer, you may only purchase Prints from our Site if you are at least 18 years old.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
4 How the Contract is formed between you and us.
4.1 Our order process allows you to check and amend your order before submitting it. Please take the time to read and check your order carefully at each stage of the order process.
4.2 All Prints shown on our Site are subject to availability. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.3 When you place an order for a Print, we will require your payment details in order to pre-authorise payment with your bank, but your payment will not be charged until we have confirmed availability of the Print to you. Print availability will be confirmed to you within 7 days (“Order Confirmation“). Once you have our Order Confirmation, a binding contract will be formed between us for purchase of the Print and your payment will be processed. You shall receive a dispatch confirmation from us once your Print has been dispatched for delivery (“Dispatch Confirmation”).
4.3 If we are unable to supply you with a Print, for example because that Print Edition is finished or is not in stock, or because of an error in the price on our Site, we will inform you of this by e-mail and we will not process your order. If the Print is not available the payment pre-authorisation will be removed and your bank details will not be retained.
4.4 If following Order Confirmation and process of your payment the Print is no longer available we shall refund any payment taken from you using the credit or debit card you used to pay for the Print.
5. Your Rights to cancellation if you change your mind.
5.1 This clause 5 shall only apply if you are a consumer on our Site.
5.2 If you are a consumer, you have a legal right to change your mind and cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out below in clause 5.4. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Print, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.
5.3 You do not have the right to change your mind and cancel the Contract where a Print has been made to your specifications and is clearly personalised.
5.4You may cancel a Contract from the date you receive the Order Confirmation, which is when the Contract between you and the Seller is formed. If the Product has already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the day you receive the Product.
5.5 To cancel a Contract if you change your mind, you must contact us in writing by sending an e-mail to firstname.lastname@example.org . You may wish to keep a copy of your cancellation notification for your own records.
5.6 If you have received the unwanted Print once you have changed your mind, you must pay the cost of returning it to us unless we have agreed otherwise. We will process the refund due to you using the credit or debit card you used to pay for the Product and refunds will be processed without undue delay, and in any event no later than 14 days after either (i) we received the returned Product; or (ii) the day on which you provide evidence that the Product has been returned.
5.7 If the Products were delivered to you: a) you must return the Prints to the Seller in accordance with the Customer Returns Policy and within 14 days or receipt in the original packaging and including any certificates provided with the Print; b) you have a legal obligation to keep the Prints in your possession and to take reasonable care of the Print while in your possession. If the value of the Print is diminished as a result of your handling of the Print beyond what is necessary to establish the nature, characteristics and functioning of the Print, we may, recover that amount from you, up to the value of the Print, by either: (i) deducting that amount from the refund due to you; or (ii) otherwise requiring you to reimburse this amount.
5.8 If you have returned the Print under this clause 5 because it is faulty or mis-described, we will refund the price of the Product in full, and any applicable delivery charges.
5.9 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 5 or these Terms. We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these Terms will affect your legal rights. Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:
up to 30 days: if your Product is faulty, then you can get an immediate refund;
up to six months: if your Product can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
up to six years: if your Products do not last a reasonable length of time you may be entitled to some money back.
6.1 The cost of delivery shall be as notified to you before you place your order. The Prints shall be delivered to you as soon as reasonably possible and in any event within 30 days after the day on which your order is confirmed. If the supply of the Prints are delayed by an event outside our control then we shall contact you as soon as possible to let you know take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Prints you have paid for but not received.
6.2 Delivery will be completed when the Prints are delivered to the address you gave us.
6.3 You have legal rights if we deliver any Prints late. If we miss the 30 day deadline after confirmation of your order then you may treat the Contract as at an end straight away.
6.4 If you do choose to treat the Contract as at an end for late delivery under clause 6.3, you can cancel your order for the Print. or reject Prints that have been delivered.
If the Prints have been delivered to you, you must post them back We shall pay for the costs of postage. Please email email@example.com for return label.
6.5 The Prints will be your responsibility from the completion of delivery.
6.6You own the Prints once we have received payment in full, including all applicable delivery charges.
7 Price of Prints and Delivery charges.
7.1 The prices of the Prints as set out on the website.
7.2 The price of a Print does not include a delivery charge when sent outside the UK. Our delivery charges are as quoted on our Site and may be subject to variation from time to time. Delivery options and charges will be notified to you on the Site before you place your order.
8 Liability if you are a Consumer
8.1This clause 14 shall only apply if you are a consumer on our Site.
8.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if it was contemplated by you and us at the time we entered into the Contract.
8.3Prints are supplied for domestic and private use only. You agree not to use the Print for any commercial, business or re-sale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.4 We do not in any way exclude or limit our liability to you where it would be unlawful to do so under the terms set out in the Consumer Rights Act 2015.
9.Events outside our Control
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of obligations under a Contract that is caused by an Event Outside Control. An Event Outside Control is defined below in clause 9.2.
9.2 An Event Outside Control means any act or event beyond reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
9.3 If an Event Outside Control takes place that affects the performance of the obligations: a) you will be contacted as soon as reasonably possible; and b) the obligations will be suspended and the time for performance will be extended for the duration of the Event Outside Control. Where the Event Outside Control affects delivery of Products to you, a new delivery date will be arranged with you after the Event Outside Control is over.
10 Communications between us.
10.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
10.2If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail at firstname.lastname@example.org We will confirm receipt of this by contacting you in writing, normally by e-mail.
10.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
11 Other Important terms
11.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
11.3 If you are a consumer, please note that these Terms are governed by English law and you can bring legal proceedings in respect of the Prints in England. This means a Contract for the purchase of Prints through our Site and any dispute or claim arising out of or in connection with it will be governed by English law. You, we and the Seller agree that the courts of England and Wales shall have non-exclusive jurisdiction. If you are a resident of Northern Ireland you may bring legal proceedings in respect of the Products in Northern Ireland or the English Courts. If you are resident of Scotland, you may bring legal proceedings in either Scottish or English courts.